Virtual Customer Support Associate
Virtual Customer Support Associate
Amazon ( Remote, India )
Work form home jobs in Amazon for Virtual Customer Service Associate .As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Skills set Required for this Job :
Job Responsibilities
- attending training programs to increase product knowledge and improve customer service abilities.
- answering consumer questions by phone, in person, by mail, by fax, and by email.
- answering incoming calls and entering them into the CRM database.
- determining the needs of the client.
- sending and elevating questions to the appropriate people and departments.
- making touch with clients to provide them with precise updates on the status of their requests.
- delivering exceptional client service.
- updating client data as necessary.
- keeping information private.
- carrying out additional tasks as required.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Remote, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
