Job Description
We are looking for an enthusiastic IT Intern to join our team. This role is ideal for someone passionate about technology, eager to learn, and ready to contribute to real-world projects. You will have the opportunity to work alongside experienced professionals, develop practical skills, and gain insights into how IT supports global business operations.
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Responsibilities
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- Respond to user requests via phone, email, or ticketing system.
- Troubleshoot basic hardware and software issues (e.g., password resets, printer problems).
- Assist in installing and configuring software applications.
- Document solutions and update the knowledge base.
- Escalate unresolved issues to senior technicians or relevant teams.
- Support IT asset management and inventory tracking.
- Maintain professionalism and provide excellent customer service.
- Perform daily system monitoring, verifying the integrity and availability of all Internal resources, systems and key processes, reviewing system and application logs.
- Ensure that the technical environment is properly monitored and that any problems are rectified.
- Actively collaborate with team members to achieve team goals. Facilitate sharing of technical knowledge within our dynamic team.
- Effective direct communication with IT colleagues and end-users, from other cultures and countries, at remote sites.
- Support a growing organization across many time zones, in rotational shifts.
- Take part in systems/software administration, problem resolution, and change management
- Maintain operational, configuration, or other procedures
- Facilitate configuration changes to support flexible organization
- Participate in rotation-based day/evening/night shift supporting a global organization
- Ensure timely and proper support during all parts of end-user lifecycle
- Provide detailed performance monitoring and problem resolution / RCA.
- Ensure alignment to Corporate IT rules and guidelines
- Manage multiple assignments simultaneously without direct supervision
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Skills
- Good communication and problem-solving skills.
- Ability to work in a team environment.
- Basic understanding of Personal Computer Operating systems
- Familiarity with Microsoft Office Suite.
- Eagerness to learn in a challenging environment and adapt to new technologies
- Flexible to work in rotation-based shifts, including night shifts.
