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Accenture SW Business Analysis Associate. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers
About Company :
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
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Job Description :
You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results.
Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Identify and analyze specific and well-documented requirements for business needs related to processes, organizations systems, applications etc including the ability to understand and map the requirements to the given business problems. It involves defining the scope of the project, the timescales and resources needed to complete it.
Responsibilities
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Minimum Qualifications
- Deliver flawless first-time resolution by handling customer requests and resolving technical and non-technical issues for assigned products on voice and chat channels.
- Handle technical support issues for Adobe Video Products like Premier Pro, After Effects, Audition, and others.
- Provide a proficient standard of online support for global customers.
- Document all customer interactions accurately in a case tracking database.
- Communicate clearly with customers in both verbal and written forms.
- Follow up on customer interactions timely, demonstrating ownership and willingness to resolve issues.
- Gauge customer sentiment and take initiative to advance and resolve issues.
- Effectively communicate product value to support customer adoption and revenue growth.
- Understand customer concern handling procedures and the business impact of issues.
- Skilled in articulating product strengths to drive customer adoption, engagement, and upsell opportunities.
- Report top call generators, severe issues, and new emerging trends.
- Forward unresolved issues to the next level of support for further resolution.
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