Tech Mahindra direct referral for freshers 3.75 –4.75 LPA salary apply now Full Time

Tech Mahindra direct referral for freshers 3.75 –4.75 LPA salary apply now .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Job Overview

A customer care representative answers questions from clients about a business’s goods and services. In order to deliver competent support, customer care representatives retain sufficient company and product expertise. another name for a customer care agent.

We are seeking a gregarious customer service representative that can quickly, competently, and amiably answer our customers’ questions about our products. By handling complaints and product issues and communicating in a polished, upbeat manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to concurrently type call documentation, navigate computers, and listen to and converse with consumers. You’ll be able to quickly win over customers’ trust and faith.

Roles & Responsibilities:    

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Basic Qualifications:

• Graduates & Undergraduates – Both welcome!
• Both-side cab facility
• Excellent communication growth opportunities

Preferred Qualifications:

• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.