Wipro Multiple Location Hiring for Freshers , 0-3 years exp candidate Must Apply Full Time

A Service Desk Analyst at Wipro acts as the first point of contact for users seeking technical support and IT assistance. The role involves handling incoming incidents and service requests through calls, emails, or chat, diagnosing hardware, software, network, and application-related issues, and providing timely resolutions within defined SLAs. The analyst is responsible for troubleshooting problems, guiding users with step-by-step solutions, resetting passwords, managing access requests, and escalating unresolved issues to higher-level support teams when required. Additionally, the role requires accurate ticket logging, documentation, and follow-up to ensure customer satisfaction, while adhering to ITIL processes and maintaining high service quality standards. Strong communication skills, customer-centric attitude, and basic technical knowledge are essential to effectively support end users in a fast-paced enterprise environment.