Firstsource mega hiring for 2023, 2024, and 2025 graduates Apply now Full Time

Firstsource mega hiring for 2023, 2024, and 2025 graduates Apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers 

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About Company :

Job Description :

A customer care representative answers questions from clients about a business’s goods and services. In order to deliver competent support, customer care representatives retain sufficient company and product expertise. another name for a customer care agent.

We are seeking a gregarious customer service representative that can quickly, competently, and amiably answer our customers’ questions about our products. By handling complaints and product issues and communicating in a polished, upbeat manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to concurrently type call documentation, navigate computers, and listen to and converse with consumers. You’ll be able to quickly win over customers’ trust and faith.

Required Skills

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Responsibilities:

• High school diploma, GED, or suitable equivalent.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.