Tech Mahindra Off-Campus Drive Any graduate freshers 2024,2025,2026 batch Full Time NEW

Tech Mahindra Off-Campus Drive Any graduate freshers 2024,2025,2026 batch . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Job Description :

Job Responsibilities:

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Key Highlights:

• Experience: Freshers / 0–2 Years
• Qualification: BE / B.Tech (CS, E&TC preferred), MCA, MCM, BCA, BSc
• Skills Required: IT Troubleshooting, Windows, O365, Active Directory, Networking basics, ITSM tools,                ITIL fundamentals
• Work Location: Hyderabad / Noida / Pune
• Work Mode: 24×7 Shifts

Note:

• Excellent English communication (verbal & written) is mandatory.
• Only candidates who are serious, flexible with shifts, and interested in technical support roles should apply.
• Shortlisted candidates will be informed about the interview date, time, and venue.

Requirements:

• Any graduate
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.