Customer Service Executive IN HSBC

About Company :

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Description :

Customer support executives, sometimes referred to as customer service executives, oversee a group of customer service agents and uphold client satisfaction. They guarantee that the staff has received the necessary training to support superior customer service.

In order to oversee a group of agents who will provide exceptional customer service and post-purchase assistance, we are seeking a qualified Customer Support Executive. You will oversee the team’s customer service and develop policies and procedures. In the hiring process, the Customer Support Executive will be in charge of choosing employees and making sure that every customer receives the same level of service.

Eligibility Criteria

• Education: Any Graduate
• Experience: 0-7 years in any domain (Freshers with excellent communication skills are welcome)

Role Description:

 Join HSBC as a Customer Service Executive, where you’ll be responsible for:

• Delivering exceptional customer service
• Resolving queries effectively
• Ensuring customer satisfaction at the first point of contact

Required Skills

• Excellent verbal and written communication skills
• Empathy, patience, and strong interpersonal abilities
• Knowledge of CSAT (Customer Satisfaction) and FCR (First Contact Resolution)
• Ability to multitask and thrive in a fast-paced, 24/7 shift environment