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Tech Mahindra is bulk hiring for Multiple Positions directly send your resume . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Job Description :
Customer support executives, also referred to as customer service executives, oversee a group of customer service agents and uphold customer satisfaction. They make sure the group has received the necessary training to encourage top-notch customer service.
To oversee a group of agents who will provide top-notch customer service and post-purchase assistance, we are seeking a competent Customer Support Executive. You will oversee the team’s customer service and develop policies and procedures. The Customer Support Executive will be in charge of choosing employees during the hiring process and making sure that every customer receives the same level of support.
Eligibility
- Freshers & Experienced candidates are welcome
- Graduates / Undergraduates can apply
- Good communication skills required
- Willingness to work in rotational shifts
Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Qualifications
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
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