At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
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Verint Mass Recruitment Drive for Conversation AI Engineer fresher . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
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Job Details :
In this role, you will leverage advanced technical and linguistic skills to become an expert in our AI Orchestration platform: IVA Studio. You will build expertise in Conversational AI and Generative AI to help users and teams understand how to best use IVA Studio tools in their business, empowering them to succeed independently and collaboratively. Your work will span departments, enabling you to translate complex technical concepts into practical solutions that support customer and internal needs alike.
Job Responsibilities
- Training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals.
- Work Timing – 5.30pm to 2.30am
- Collaborate with Sales and Product teams to align learning initiatives with departmental goals and customer needs.
- Build strategic partnerships with internal teams to co-create innovative learning solutions.
- Troubleshoot challenges with customers, partners and internal teams and provide guidance to optimize their IVA solutions and encourage self-sufficiency.
- Document processes, learning materials, and strategies with clarity and precision for all different levels.
- Experiment with latest product releases and emerging technologies to continuously improve personal expertise and future learning experiences.
- Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases.
- Design and implement Retrieval-Augmented Generation (RAG) pipelines to enhance LLM performance with domain-specific knowledge.
- Apply Model Customization & Prompting (MCP) techniques including fine-tuning, prompt engineering, and instruction tuning to optimize model outputs.
Required Skills and Qualifications
- Conversational AI Implementation: Proven success in deploying and supporting real-world IVA solutions.
- AI Fluency: Strong understanding of AI technologies with a proactive approach to experimentation and integration into IVA/IVR.
- Programming Familiarity: Comfortable with coding and scripting (especially JavaScript, Python, MQL) to support problem solving, optimization, and technical understanding in IVA Studio.
- Technical Translation: Skilled at translating complex technical language into clear, practical guidance for diverse audiences.
- Instructional Design & Enablement: Ability to create engaging, effective learning experiences tailored to user needs and business goals.
- Documentation: Ability to create clear, comprehensive, and scalable documentation.
- Cross-Functional Collaboration: Deep understanding of the goals, workflows and communication styles of Sales, Product, and Delivery.
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