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Teleperformance Biggest mass hiring drive for 5 different roles any Graduate freshers can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
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Customer Service Associate – Chat
Managing phone, email, and chat interactions with customers is part of the customer service job. Resolving client concerns, giving information, and answering questions about goods or services are among the duties. Responsibilities: Use chat, email, and phone to interact with clients.
Education
- Graduate from any recognized university.
Work Experience
- Freshers
- Understanding & Knowledge of Voice & Non-Voice Customer Service
Apply Link
Customer Service Associate – Voice Process
Education
- Graduate in any discipline
- Undergraduate (10+2) with 06 months of continuous work experience.
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Technical Skills:
- Listening Skills : Comprehension of correct message, understand inferred meaning, understanding of native idioms & colloquizes, listening with/without distractions, recall
- Accent Comprehension : Understanding different accents
- Reading Comprehension : Ability to understand written matter accuracy & inferred meaning
- Basic Computer skills : Ability to operate a computer, Basic usage of – parts/instruction
- Written English : Word Order, Sentence Construction, Grammar, Syntactical Error
- Typing Skill : Accuracy and Speed of typing
Apply Link
Customer Support Executive
Key Responsibilities and Accountabilities:
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Complete Training Needs Analysis to confirm the Training is applicable.
- Design Training content with the Learners needs in mind.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedures.
Main Job Requirements:
Education
- Graduate in any stream.
Work Experience
- Freshers
- Understanding & Knowledge of E-commerce
Apply Link
Sales Executive
Key Responsibilities and Accountabilities:
- Analyze the needs of customers.
- Present the products or services to customers in a professional manner.
- Work with confidential customer information and treat it sensitively.
- Completes all training and development activities in timely manner.
- Understanding of handling the customer.
Education and Shift Timings
- HSC Fresher or Graduate Fresher.
Work Experience
- Fresher
Apply Link
Technical Support Executive
Key Responsibilities and Accountabilities:
- Transmit Teleperformance and our client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Work with confidential customer information and treat it sensitively
- Use software to source and input customer data accurately as related to the inquiry
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedure.
Main Job Requirements:
Education
- Graduate in any stream.
Work Experience
- Fresher
Apply Link
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