Associate Technical Support Specialist Full Time

About company :

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

Job Description :

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

TCS NQT ( Free ) Engineering Fresher Hiring

The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across Asia. The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the PLM solutions.

Roles and Responsibility

• Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
• Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
• Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved.
• Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
• Focus on own professional development and occasional teaching or mentoring of other team member with increasing experience and provide valuable input to Technical Support projects and/or functional teams.
• Assist in the creation and implementation of technical training and documentation related to the above topics
• Collaborate with other offices worldwide to provide first class support for mission-critical customers.

WIPRO TURBO SUPERSET LAST DATE

Essential Requirements

• Minimum Bachelor Degree B.E. in Computer Science, Information technology , E&TC, Masters in Computer Application MCA
• 0 to 2 years of Windchill functionality/configuration experience OR Freshers
• Exposure to Java and DB is a must.
• Strong written and verbal communication skills
• Unix/Windows: User level with basic administration knowledge
• Baisc Networking is a plus.
• Oracle Certified Java Programmer (SCJP), Oracle Certified DBA will be an added advantage.