Customer Support Executive Full Time

Walk In Interview at Location: Electronic City, Bangalore

💰 Salary Package

CTC: Up to ₹20,000 per month

Eligibility Criteria

• •⁠ ⁠12th and Graduate both can apply
• Freshers are welcome
• Experienced candidates ( Minimum 20 % Required in a Batch ( with Min 6 Months Exp in Customer Service Industry).
• Basic communication skills in English & Hindi required

Interview Rounds

• HR Screening
• Chat Simulation
• Ops Interviews

Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

• A bachelor’s degree in any field .
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Walk In Interview Details

Office Location: Electronic City, Bangalore