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0-2 years / BCA/MCA / BE/BTECH / Freshers / Pune

PTC Biggest Hiring for 2 big roles Technical Support Representative & Associate Product Analyst for freshers Full Time NEW

PTC Biggest Hiring for 2 big roles Technical Support Representative & Associate Product Analyst for freshers This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

JD for Technical Support Representative

The Technical Support Representative (TSR) team is responsible for delivering high-quality customer support and managing various internal administrative tasks. As professional service representatives, TSRs ensure efficient case resolution for PTC customers while fostering a positive and collaborative work environment within the Technical Support (TS) organization.

TSRs play a vital role in helping PTC achieve operational excellence by aligning with corporate support standards. They handle customer service requests, internal coordination, and community moderation under management’s guidance.

Responsibility

  • Customer Case Processing & Routing
    • Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
    • Route incoming customer calls to the appropriate technical support team or department.
    • Escalate critical or urgent issues to Technical Support Management.
    • Monitor and route ISO-related cases following low-rated customer satisfaction surveys.

    Community Moderation

    • Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.

    Case Handling & Support Tools

    • Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal).
    • Manage case routing and monitor support queues in line with ISO and internal processes.
    • Analyze customer feedback submitted through the eSupport portal and CRM system.

Requirement

  • Bachelor’s degree in any discipline
  • 0–2 year of experience in customer support or a related field (preferred)
  • Proficiency in Windows at the user level, with basic administrative knowledge
  • Excellent verbal and written communication skills for handling customer issues via phone and email
  • Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues

Click here to Apply

JD For Associate Product Analyst

PTC® is looking for talented, enthusiastic, and career-minded individuals to join our Core Software Operations and Support (SO&S) team where you will have the opportunity to work with PTC’s Computer Aided Design (CAD) Product Line.  Within a global team, you will provide support for PTC’s Creo® based CAD systems which can be either SaaS or on-premises. You will analyze and investigate technical issues, and to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC’s CAD & PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting good customer service experience.

Roles and Responsibilities

Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems. Exposure to functional or hands on knowledge on cloud platforms such Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc. Knowledge of CAD data management tools like PTC Creo®, Pro/Engineer®, Solidworks®, Catia®, NX®, Autodesk® and/or related standards Demonstrated ability to solve analytical problems by maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Object-Oriented programming background preferably in Java or C/C++ An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred. Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Click here To Apply

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Job Overview

  • Date Posted:
  • Expiration date: September 7, 2026
  • Location: Pune
  • Job Title: PTC Biggest Hiring for 2 big roles Technical Support Representative & Associate Product Analyst for freshers
CJ
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