Cloud Support Engineer
Cloud Support Engineer
Amazon (BENGALURU, KARNATAKA, India )
Amazon off campus drive for Cloud Support Engineer .To handle consumer complaints and inquiries, we are employing a Customer Service Admin Support . Additionally, you’ll be expected to handle orders, adjustments, and complaints that are escalated via various channels of communication.
Cloud Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Skills set Required for this Job :
- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 2+ yrs experience in relevant technical position
- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management
- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
- Understand the complete deployment lifecycle from design, build, test, deploy; Experience with Kubernetes or containerization technologies.
- Understanding of hypervisor/virtualization and containerization.
Job Responsibilities
- keeping a professional, sympathetic, and upbeat demeanor toward clients at all times.
- answering consumer questions as soon as possible.
- utilizing a variety of channels to communicate with customers.
- Recognizing and addressing consumer grievances.
- Being well-versed in our products will enable you to respond to inquiries.
- handling requests, orders, forms, and applications.
- Maintaining documentation of consumer communications, purchases, remarks, and grievances.
- coordinating and exchanging information with colleagues as required.
- giving comments on how well the customer service procedure works.
- overseeing a group of less experienced customer service agents.
- Make sure the client is satisfied and offer competent customer service.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
IND, HR, Gurugram
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
