Analyst
Analyst
Concentrix ( Gurugram, India )
Concentrix recruitment drive 2024 for Analyst eligible Candidates apply Quickly . Analysts assist businesses in streamlining operations, cutting expenses, and formulating business plans by using computer systems and numerical data to spot trends and produce business insights. These professions’ titles may change to reflect their emphasis and specialization in a particular area of business.
We are searching for a perceptive, meticulous analyst to collaborate with our internal departments and management team in the gathering, analyzing, and application of data in order to streamline workflows and create more robust, successful business plans. In order to find data sources, mine, review, validate, protect, and store data, as well as to spot trends, patterns, and anomalies, the analyst will combine technical know-how with creativity. Then, using the information gathered, the analyst will create plans to cut expenses, enhance procedures and practices, and raise productivity, security, quality, and consistency. Along with summarizing difficult information, you will also prepare reports and presentations.
Skills set Required for this Job :
- Excellent communication skills
- Proficiency in MS Office
- Excel skills (Advantageous)
- Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
- Experience with workforce management products and contact centre monitoring applications (Advantageous)
- Must have a real time management Experience.
- Should be from WFM department .
- Excellent Communication skills.
- Current role should be of RTA.
Job Responsibilities
- Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
- Monitoring and tracking access issues across all levels and all required systems
- Tracking and logging network issues to provide insights to operations and impacts on performance
- Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
- Retrieving all messages recorded on the attendance line
- Monitoring workforce management as required
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Gurugram, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time