2 Current openings
multiple positions
IBM ( Bangalore / Pune )
IBM hiring for multiple positions . International Business Machines Corporation, nicknamed Big Blue, is an American multinational technology company headquartered in Armonk, New York and present in over 175 countries.
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Application Developer: Mobile Android :
As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation.
Technical Support Engineer :
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- Strong analytical and problem-solving skills to diagnose and resolve technical issues promptly.
- Ability to think critically and creatively to develop innovative solutions.
- Excellent communication skills, both verbal and written, to effectively communicate technical information to non-technical users.
- Patience and empathy when dealing with customers who may be frustrated or unfamiliar with technical concepts.
- Ability to manage and prioritize multiple support requests efficiently.
- Capability to document troubleshooting steps, solutions, and best practices for future reference.
- Writing skills to create user guides, FAQs, and knowledge base articles.
- Collaboration skills to work closely with other technical support team members, developers, and product managers to address complex issues.
- Willingness to share knowledge and assist colleagues in resolving technical challenges.
- Understanding of cybersecurity principles and best practices to ensure the confidentiality, integrity, and availability of ECM systems and data.
Job Responsibilities
- Provide remote troubleshooting and analysis assistance for usage and configuration questions
- Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
- Identify known defects and fixes to resolve problems
- Develops best practice articles and support utilities to improve support quality and productivity
- Respond to escalated customer calls, complaints, and queries
- The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.
- Envision how people experience products and bring that vision to life in a way that feels inspired, refined and magical
- Tackle complex tasks and transform them into intuitive, accessible and easy-to-use designs for billions of customers around the world (novice to expert)
- Collaborate with researchers, engineers, and product managers throughout design process – from creating research protocols, personas, scenarios, information architecture and wireframes to building user interface prototypes
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Bangalore / Pune
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
