Adobe work from home Technical Support Engineer Full Time

Adobe work from home Technical Support Engineer. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About the Company

Adobe is a global leader in digital experience solutions, empowering businesses and individuals to design, create, and deliver exceptional digital content. With a strong focus on innovation, Adobe provides products and platforms that help organizations transform how they manage content, personalize user journeys, and scale digital experiences. The company is known for fostering a collaborative work culture, continuous learning, and cutting-edge technological advancements across its Experience Cloud ecosystem.

Job Overview

Technical support professionals, sometimes referred to as IT support engineers, offer clients with desktop and IT-related problems direct technical assistance. They are in charge of setting up new computer systems, fixing hardware problems, updating software, debugging network systems, and provide general IT assistance.

To help our clients with all IT and technical-related problems, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing on-site or remote customer assistance will be your responsibilities. updating hardware and software systems, identifying networking problems, updating updates, and fixing IT problems are a few examples of this.

Responsibilities

• Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues for assigned products on voice and chat channels.
• Handle Technical support issues for Digital Imaging Adobe Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension, Substance 3D).
• Provide a professional & proficient standard of online support for global customers.
• Effectively communicate product value to customers and support conversions in driving adoption and revenue growth.
• Accurately detail all customer interactions in a case tracking database.
• Communicate and articulate clearly with customers in both verbal and written communication.
• Respond to interactions promptly.
• Demonstrate ownership and resolve issues promptly.
• Assess customer sentiment during communication and bring up issues to supervisors if necessary.
• Understand customer concern handling procedures and the issue’s business impact.
• Acquire general understanding of OS and application operations related to product usage.
• Report top call generators, severe issues, new emerging trends, feature requests, and common how-to questions.
• Forward unresolved issues and customer concerns to the next level of support for further resolution.
• Support the resolution of top issues detailed by Support Product Managers.

Requirements:

• Excellent communication skills (spoken and written) with a typing speed of 50 WPM or above.
• Proven customer service skills and the ability to handle and resolve advanced customer issues.
• Experience in troubleshooting software on Windows and/or Mac operating systems.
• Ability to manage a diverse workload in a team environment.
• Training skills and cultural awareness, especially for supporting customers in different regions.
• Proficient knowledge of Windows, Mac OS, and general desktop support issues & configurations.
• Proficiency in using diagnostic tools and utilities (e.g., Msconfig, Task Manager, Event Viewer).
• General knowledge of Adobe DME products; advanced knowledge of at least one product is a plus.
• Must be a graduate (full-time).

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