Alter Domus Fresh Graduates hiring for Application Support Engineer Associate Full Time NEW

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

Job Description :

By identifying and fixing problems, answering user questions, and guaranteeing system performance, an Application Support Engineer Associate offers technical support for software programs. Troubleshooting, application monitoring, software deployment and update assistance, and reporting complex issues to senior engineers are among the main duties. In addition, the position entails exchanging user feedback with development teams and documenting procedures.

Role & Responsibilities:

• Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
• Review incoming tickets in ServiceNow, providing detailed resolutions to users.
• Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
• Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
• Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
• Define and oversee user roles and permissions to ensure compliance with internal policies.
• Analyse logs to identify and troubleshoot issues effectively.
• Collaborate with business departments to gather and analyse business requirements for enhancements.
• Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
• In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
• Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

Your Profile:

• Fresh Graduates with 0-1yrs of exp are encouraged to apply.
• Basic knowledge of Application support and relevant tools is a plus.
• Fluency in English is required.
• Strong problem-solving and analytical skills are desirable.
• Good communication and interpersonal skills to collaborate with team members and stakeholders.
• Ability to manage multiple tasks and prioritize effectively is appreciated.
• Self-motivated team player with a willingness to learn.
• Capable of working independently when needed.
• Familiarity with our industry is a bonus.
• Availability to work in APC/EMEA Shift.
• Basic SQL knowledge.