Amazon mega off campus hiring drive for Associate role Any graduate with 0 to 2 years can apply experience Full Time

Amazon mega off campus hiring drive for Associate role Any graduate with 0 to 2 years can apply experience .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Job Overview

Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). CXQO Machine Learning Data Operations associates support the backend non-technical operation of Amazon Go Stores.

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Roles & Responsibilities:    

• Perform data collection tasks related to an Amazon device, application, or service.
• Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
• Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
• Partner with your team manager when your work is delayed or blocked due to technical issues.
• Report issues with tools and software to the development team when necessary.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Basic Qualifications:

• Bachelor’s degree.
• 0 to 2 years of experience in a contact center or equivalent.
• Ability to work any shift including: nights, weekends and holidays.
• Comfortable working in an ambiguous and fast paced environment.
• Must be able to work from Hyderabad office.
• Must have PAN # and E-Aadhaar
• High attention to detail.

Preferred Qualifications:

• Proven record of delivery of performance metrics in an Operations environment
• Practical knowledge of data processing needs and trade-offs
• Experience with root cause analysis
• Experience driving process improvement initiatives and/or Lean/6 Sigma training