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0-1 years / 2026 Batch / BE/BTECH / Freshers / PAN India

Appfire Mega Recruitment for Associate Product Support Engineer | 0-1 exp candidates only apply Full Time NEW

Appfire Mega Recruitment for Associate Product Support Engineer | 0-1 exp candidates only apply | recent passouts must apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we’ve learned that one size does not fit all. That’s why at Appfire, you choose.

Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.

Job Overview

Due to Appfire’s exponential growth, we seek a talented and highly ambitious professional to join us as an Associate Product Support Engineer. In this significant role, you will have the opportunity to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence deployed globally in cloud and data centre environments.

The Associate Product Support Engineer is responsible to assist customers in diagnosing and resolving technical issues while working closely with senior engineers and cross-functional teams at Appfire.

Responsibilities :

  • You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
  • You will apply your problem-solving  skills and provide technical guidance and issue-resolution support to customer-reported issues (L1/L2).
  • You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance from senior engineers.
  • You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish.
  • You will get an opportunity to work with Senior Engineers, Leads, Principals within Support and Engineering teams, gaining valuable knowledge and experience through collaboration.

Qualification and Skills :

  • Excellent verbal and written communication skills.
  • Comfortable working in a team-oriented environment with flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST ) and weekend rotations, maintaining a 5-day work week.
  • Strong analytical and problem-solving skills to effectively identify and resolve customer issues.
  • Bachelor’s degree (3 or 4 years) in Engineering, Computer Science / IT.

Nice to Have :

  • 0-1 years of total experience working as a technical support engineer (L1/L2).
  • Strong fundamentals and exposure to enterprise tools or ticketing systems ( Jira Service Management, CRM tools ) is a plus.
  • Excellent customer-facing skills.

Job Overview

  • Date Posted:
  • Expiration date: March 23, 2026
  • Location:
  • Job Title: Appfire Mega Recruitment for Associate Product Support Engineer | 0-1 exp candidates only apply
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