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About Company :
SHL’s science and technology maximizes the potential of your company’s greatest asset – your people. From Talent Acquisition to Talent Management, we support every step of the employee journey by bringing our trusted people insights to your hiring, development, and talent mobility decisions.
Job Description :
As an Application Support Engineer for the SHL Assessment Platform, you’ll take charge of diagnosing application issues, conducting in-depth root cause analysis, documenting resolutions, and communicating key details across our global organization. You’ll also play a pivotal role in driving continuous improvements in application quality, collaborating with our global application support team to ensure seamless performance and an exceptional user experience.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
Required Skills
- Deliver application support for the SHL Assessment Platform.
- Take ownership of customer-reported issues and see them through to resolution.
- Document bugs, improvements, and enhancements within an Agile software development framework.
- Collaborate with Development, QA, Commercial, Client-Support, and leadership teams to support, automate, and streamline processes.
What we are looking for from you:
Essential:
- Strong troubleshooting and solution finding abilities.
- Know-how in relational databases like MSSQL/MySQL.
- Excellent communication for interacting with global teams and clients.
Desirable:
- Experience with cloud-based platforms and web services.
- Knowledge of scripting languages (e.g., Python, PowerShell).
- Familiarity with Agile project management and CI/CD processes.
