- 0-3 years’ experience as a researcher, content writer, or similar role.
- Experience communicating with clients, customers, or end users.
- Experience doing research using multiple sources.
- Excellent English language written and verbal communication skills.
- Ability to meet deadlines.
- Graduate in any stream or related field.
- Intermediate level Excel skills
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About company :
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model.
Job Description :
Sutherland is seeking an analytical and strategic-thinking person to join us as a Research Associate Content. We are looking for an enthusiastic candidate who is a self-learner with good research and analytical skills to enrich client operations.
As a research associate, your job involves planning and conducting research projects or providing consultancy services to research teams during planning and execution. A research associate can be directly involved with research or focus on planning and organising research projects in various fields.
Responsibilities :
- Source content and contact information that is publicly available or provided by brand/brand managers to create product support information for end users.
- Communicate with brands and brand managers via emails and internal ticketing tools to source contact information and content to surface to end users.
- Moderate sourced/submitted information for validity and availability on internal tools and databases.
- Ensure that the information found is useful, accurate and in line with client guidelines.
- Use internal tools to publish sourced content for end users.
- Capture and index sourced and published content in Excel.
- Streamline processes and build flowcharts where applicable.
- Ensure timely response to all communication, updates to knowledge base and reports.
Required Skills and Knowledge:
