Atlassians mega hiring drive for Support Engineer – Jira Full Time

Atlassians mega hiring drive for Support Engineer – Jira. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers

About Company

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Job Description

Support engineers, also referred to as technical support engineers, work for companies to offer IT assistance to clients through helpdesk software, emails, and phone calls. Among their responsibilities include helping clients with account setup and program installation, diagnosing and fixing technical issues, and network configuration.

To make sure that our customers’ technical questions are promptly and satisfactorily answered, we are searching for a committed support engineer. Your responsibilities in this position will involve helping clients install applications, answering their questions using our desktop support tools, and reporting significant problems to the software development team.

Roles and Responsibilities :

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Relaying application functionality feedback from customers to IT developers.

Requirements:

• A bachelor’s degree in computer science, information technology, or similar.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
• Advanced knowledge of IT software, hardware, and network setup.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.