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Atos Support Analyst for freshers and entry level candidates . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About Company :
A global leader in digital transformation, Atos (Atos SE) is a French multinational IT services and consultancy firm that specializes in high-tech services like artificial intelligence (AI), cloud computing, big data, cybersecurity, and digital workplace solutions for a range of sectors. Working with companies like Atos (services) and Eviden (solutions), they offer complete digital journeys, from secure infrastructure to mission-critical systems, with the goal of powering digital futures for public and private clients globally.
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Job Overview:
To offer front-line IT help to all of our clients, we are seeking to hire a well-organized technical support analyst. Answering support tickets and helping clients with any technical problems they may be having will be your main responsibilities. To resolve hardware and peripheral difficulties, you might need to travel to the client’s location; for minor software issues, you might need to connect via remote login.
Primary technical assistance for business clients and end users is the responsibility of technical support analysts, sometimes referred to as IT support analysts or desktop support analysts. Responding to service tickets and helping with any technical problems, such as software installations, hardware issues, and network outages, is their responsibility.
Roles & Responsibilities
- Responding to technical support tickets.
- Talking directly to the customer to determine the nature of the technical issue.
- Connecting to the customer’s computer system via remote access.
- Traveling to the customer’s office or server location for hardware and network malfunctions.
- Identifying the nature of the hardware, software, or networking issue.
- Providing the customer with resolution choices.
- Installing new hardware systems, software upgrades, or networking cables.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
Knowledge, Skills required for the role
- Familiarity with networking systems and protocols.
- Knowledge of remote desktop support systems including TeamViewer.
- In-depth knowledge of computer hardware systems, routers, and peripherals.
- Knowledge of operating systems, office software, enterprise software, and server systems.
- Excellent problem-solving skills.
- Good interpersonal and communication skills.
- Ability to travel when required.
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