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2024 Batch / 2025 Batch / BE/BTECH / Freshers / Pune

Barclays Specialist Customer Care Support Full Time

Barclays Specialist Customer Care Support . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company :

Barclays is a British universal bank. Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients and communities.

Overview:

Embark your transformative journey with Barclays as Specialist Customer Care Support, where you’ll be responsible to manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. Your role will involve providing exceptional customer service while resolving more complex customer needs/requests.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skill.

Responsibilities:

  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Required Skills:

  • Experience of working in BPO/KPO.
  • Familiar with Operating Systems (Windows).
  • Ability to work independently or as part of a team.
  • Excellent verbal and written communication skills.
  • Knowledge of risk and audits.

Job Overview

  • Date Posted:
  • Expiration date: January 12, 2026
  • Location: Pune, India
  • Job Title: Barclays Specialist Customer Care Support
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