Braves Technologies Associate Technical Support Engineer freshers hiring Full Time

Braves Technologies Associate Technical Support Engineer freshers hiring . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

At Braves Technologies, our mission is to revolutionize talent acquisition by harnessing the power of AI and human expertise to connect businesses with exceptional talent. Founded in 2003 Braves has successfully built teams offshore for enterprise organizations, helped startups find the right IT talent during series funding stages into hyper growth, and helped SMB maintain consistent IT project delivery for over 20 years. Now we offer flexible hiring and talent solutions including sourcing with www.rentasourcer.com, professional staffing and recruiting including contract, contract to hire, and direct hire, as well as building offshore teams.

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Job Description:

The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. The primary function of the Technical Support Representative is to identify technical issues with our customers software and hardware products and provide solutions to problems raised by their customers.  The position acts as an advocate for the customer and liaison between internal departments and external clients.  The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations.

Primary Responsibility:

• Acts as customer advocate, responsible for resolving customer requests both internally and externally.
• Responsible for receiving, logging, and responding to all post acceptance support requests.
• Identifies customer issues, finds solutions or proceeds with the escalation process.
• Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
• Documents clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.
• Proactively works with clients to ensure system uptime and optimal use of system functionality.
• Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.
• Provides clear answers, explanations, and resolutions to customers.
• Assists internal departments with ongoing project issues.
• Develops technical documentation, FAQs, and maintains a knowledge database.

Skills Required:

• Experience in a Call Centre/Help Desk environment – 0-1 Year
• knowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)
• knowledge of hardware and software components.
• Strong communication skills including oral, written, and customer approach.