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BrowserStack 0-1 Years Experience jobs Automation Support Engineer. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Mumbai India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Trainee Active Jobs For Freshers
About Company :
BrowserStack is the world’s leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack’s products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.
Job Overview
Computer and information networks, including intranets, extranets, wide area networks (WAN), local area networks (LAN), and other data communications networks, are designed and implemented by automation engineers. Model, analyze, and plan networks, including determining the capacity requirements for network infrastructures.
At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:
Job responsibilities
● Provide 24/7 enterprise-level support coverage to BrowserStack customers via email, chat, and phone, ensuring prompt resolution of issues across various platforms, with scheduled shifts to ensure continuous support.
● Support over 10 automation products, actively debug user frameworks and integrations, and assist customers via calls to ensure seamless functionality.
● Respond to public queries and discussions around BrowserStack on forums, offering clear and concise solutions.
● Collaborate with engineering, product management, and sales teams to rapidly address product issues and provide product improvement ideas.
● Contribute regularly to internal and external knowledge bases, developing resources that enhance customer self-service and internal efficiency.
Desired experience:
● 0-1 Year Experience in Technical Support/Automation QA roles
● Excellent command of written & spoken English
● Good customer interaction skills through the spectrum of customer sentiments
● Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.
● Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.
● Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc
● Basic understanding of APIs, bash or cURL scripting
● Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses
● Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc)
● Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML
● Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements
● Should be a team player and should have a can-do attitude
