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Capco entry level and freshers hiring Functional Support Analyst . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Check out all Hyderabad location jobs
About Company
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
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Job Overview :
A Support Analyst provides technical assistance to users, troubleshooting hardware, software, and network issues while documenting solutions in an ITSM system. They are the primary point of contact for technical problems, ensuring system functionality and user satisfaction. Key responsibilities include diagnosing faults, configuring systems, and escalating complex issues.
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
Responsibilities
- Troubleshooting: Identifying, diagnosing, and resolving hardware/software issues via phone, email, or chat.
- System Maintenance: Installing/configuring software, managing user accounts, and patching systems
- Documentation: Logging service requests in ITSM tools (e.g., Jira, ServiceNow) and maintaining knowledge base articles.
- User Support: Providing training, guidance, and updates to users regarding technical issues.
- Escalation: Routing complex or unresolvable issues to Level 3 support or specialized teams.
Requirements:
- L1 Functional Support Analyst
- Strong understanding of banking processes (Retail / Corporate / Credit / Payments / Capital Markets).
- Provide L1 functional support for banking applications in a 24×7 environment.
- Monitor, log, categorize, and track incidents as per SLA.
- Perform initial troubleshooting and root cause analysis.
- Analyze logs, transaction data, system behavior, and user inputs.
- Provide detailed RCA reports for recurring or critical issues.
- Work closely with business users and technical teams to resolve issues.
- Escalate unresolved issues to L2/L3 with detailed investigation notes.
- Maintain proper documentation and contribute to knowledge base updates.
- Experience with ticketing tools (ServiceNow, JIRA, Remedy).
- Good understanding of ITIL processes.
- Excellent communication and stakeholder management skills.
- Ability to work in rotational shifts, including night shifts.
- Strong analytical and problem-solving skills. • Ability to work under pressure in a production support environment.
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