ChargePoint Associate Technical Support Engineer Full Time

ChargePoint Associate Technical Support Engineer . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company

As electric vehicles continue to gain momentum, they are projected to account for nearly 30% of all new vehicle sales by 2025 and over 50% by 2040. This rapid shift is turning electric mobility from a future concept into an everyday reality. ChargePoint (NYSE: CHPT) plays a key role in this transition by operating one of the largest EV charging networks globally. The company offers an end-to-end ecosystem that includes charging hardware, intelligent software, and user-friendly mobile solutions designed to support all types of charging needs across North America and Europe. By connecting drivers, businesses, automakers, utilities, policymakers, and other partners, ChargePoint is helping accelerate the adoption of sustainable and accessible electric transportation worldwide.

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Job Overview

As an Associate Technical Support Engineer for Cloud Support Services you will provide technical expertise to resolve issues with ChargePoint’s array of cloud solutions. You will proactively monitor our software platforms and proactively and reactively take action to reduce downtime and outages. You will collaborate with other service teams and learn the technological aspects of different ChargePoint products to drive faster resolutions.

You will work within an ITIL service lifecycle framework to ensure MTTR (Mean Time to Resolution) and MTBF (Mean Time Between Failures) targets are met.

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Roles & Responsibilities

• Tenacious commitment to customer focused support
• Knowledge of OCPP/OCPI/OICP
• Knowledge of all standard MS office applications
• Experience in documenting and creating knowledge articles
• Comfort with making complex decisions and excited by “thinking outside the box”
• Must have exceptional troubleshooting and advanced analytical thinking skills
• Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
• Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Ability to work effectively and complete tasks/projects with minimal supervision
• Open communicator, ability to give and receive actionable feedback
• Focuses and guides self in accomplishing work objectives
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Requirements

• Strong communication, interpersonal, motivational, and organizational skills
• Excellent communication skills in English (Business Level)
• Knowledge of SaaS applications
• Excellent problem-solving skills and the ability to work under pressure.
• Familiarity with incident management processes and best practices.
• Preferably understands the ITIL or any other operations Service lifecycle frameworks or Project management or quality frameworks.
• Willingness to work in a shift-based environment, including nights and weekends.

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