Ciena Associate Technical Support CPO Full Time

Ciena Associate Technical Support CPO . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Check out all Hyderabad location jobs  

About Company

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

We are looking for graduates ready to take up this exciting and meaningful responsibility and learn and contribute to the latest networking (Routing & Switching and Optical/DWDM) technologies that craft the

Responsibilities

• Provide remote technical support (via telephone or online) for identified CIENA products 24×7 when required.
• The engineer’s shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24×7 support coverage of identified CIENA products.
• Provide on-site support to Customers where required.
• Utilize debug tools as well as lab research to aid Customer’s technical problem.
• Recover information necessary to escalate the incident or issue to next level Support team.
• Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method
• Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly.
• Contribute to knowledgebase (KCS)
• Performs other duties as assigned.
• Travel to customer sites and Ciena locations globally as required.
• Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage.

The Must Haves:

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university .
• Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities
• Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment.

Nice to Have:

• Good Communication skills as Telephony support will also be provided to global customer as part of this role.
• Proven problem-solving experience
• Fundamental understanding of Telecommunication industry