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Cognizant Freshers Recruitment 2025 for Process Executive – CHD Any graduate . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in / India India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About Company :
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Job Summary
The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting.
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Responsibilities
- Collaborate with team members to provide timely and effective solutions to service desk queries.
- Utilize incident management tools to track and document issues maintaining accurate records for future reference.
- Manage and resolve incidents related to POS software and hardware ensuring minimal disruption to operations.
- Communicate effectively with stakeholders to ensure clarity and understanding of incident status and resolutions.
- Analyze incident trends to identify potential areas for improvement and implement proactive measures.
- Assist in the development and implementation of service desk procedures to enhance efficiency and customer satisfaction.
- Provide technical support and guidance to users helping them navigate POS systems and resolve issues.
- Monitor system performance and report any anomalies to the relevant teams for prompt action.
- Participate in training sessions to stay updated on the latest POS software and hardware developments.
- Ensure compliance with company policies and industry standards in all service desk operations.
- Contribute to team meetings and discussions offering insights and suggestions for process improvements.
- Support the implementation of new technologies and systems ensuring seamless integration with existing processes.
- Maintain a positive and professional demeanor fostering a collaborative and supportive work environment.
Qualifications
- Demonstrate proficiency in incident management with a focus on resolving POS software and hardware issues.
- Exhibit strong communication skills essential for effective interaction with stakeholders and team members.
- Possess a keen analytical mindset capable of identifying trends and proposing solutions for improvement.
- Show adaptability to rotational shifts ensuring availability and responsiveness in a dynamic work setting.
- Display a commitment to continuous learning staying abreast of industry developments and best practices.
- Demonstrate a customer-centric approach prioritizing user satisfaction and efficient service delivery.
- Possess basic technical knowledge of POS systems enabling effective troubleshooting and support.
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