Deloitte Associate Analyst – Executive Assistant Any Graduate fresher Can apply Full Time

Job Description :

Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.

Responsibilities

• Assist Personal Assistants (PAs) based in Australia with submitting expense claims, reconciling American Express statements, booking meeting rooms, and crafting travel itineraries for Partners, utilising the necessary Deloitte systems in accordance with company policies.
• Promptly address and manage ad hoc requests & general inquiries from PAs.
• Handle requests and tickets via Service Portal (Service Now) following AU – PA best practices.
• Comply with Quality Assurance policies by organizing all deliverables and communications with PAs & other requestors in the designated Microsoft Teams folders.
• Familiarise with and follow the Deloitte AU Travel & Expenses policy.
• Periodically update service documentation and training materials such as SOPs, Process Maps, and SIPOCs as needed.
• Serve as an alternative contact for out-of-office situations, managing client email redirection during the absence or leave of Senior Directors.
• Develop and maintain strong relationships with key client PAs.
• Build and maintain rapport with important stakeholders, including Partners, Directors, and Staff.
• Provide coverage during holidays and sickness absences.
• Undertake ad hoc projects and tasks assigned by Senior Directors and Associate Partners.
• Contribute effectively to diverse teams, fostering an inclusive team culture where individual contributions are valued.

Key skills required

• Any Graduate fresher or an experienced candidate with less than a year of experience
• Good working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
• Ability to plan, prioritize, multi-task and manage own workload to tight deadlines
• Proactive and creative approach to problem solving – ability to ‘think outside the box’
• Diligent, conscientious and with a strong attention to detail
• Strong written and verbal communication skills; ability to draft own correspondence
• Ability to handle sensitive information with integrity and confidentiality.