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Job Description :

In the HRS Learning & Talent Support Services Associate Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and HR Services objectives.

The USI Supporting UK CBS HR Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Responsibilities

• Adding classes to the Deloitte Learning Management System
• Processing of all scheduled reports
• Provide delegate list.
• Distribution of electronic training materials and pre-work;
• Closing classes and processing of post course evaluations and feedback;
• Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
• Ensure compliance with appropriate Data Protection legislation at all times
• Working within Service Level and Operational Level Agreements;
• Administration of other Learning Support Services processes as required

Key skills required

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner
• They should also be able to work using their own initiative.
• Enthusiastic and eager to learn new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good listener with a calm manner, and the ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Required to always project a professional image of the Practice Support Services, and shows an interest in the external industry.
• Must be able to demonstrate a logical approach to problems.
• Can act with urgency when necessary.
• Is open, receptive, and adaptable to change.
• Demonstrates integrity and a can-do attitude.

Qualifications

• Graduate degree
• 0-1 years of work experience in learning administration, back office service operations, customer service operations
• Proficient in the use of Microsoft Office package applications

Preferred:

• Prior experience in training and development domain