Job Description :

Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.

Responsibilities

• • Ensure that critical data is entered accurately into forms and applications according to written instructions
• • On/offboard professionals to and from project teams using onboarding platforms/Services Procurement Solutions (SPS)
• • Understand requirement, follow detailed instructions, and execute the on/offboarding process
• • Complete assigned data entry tasks as per agreed Quality and Service Level Agreements (SLAs)
• • Generate simple reports and provide status updates

Key skills required

• • Complete assigned tasks that adhere to the Standard Operating Procedures (SOPs) and templates and are error free
• • Perform self-review check of all completed tasks before submitting for quality check
• • Own the assigned tasks to ensure they meet the quality standards of CoAE
• • Seek feedback from coach and quality controllers to improve output and overall performance
• • Share knowledge with team members/peers
• • Help the team’s workload by managing your tasks and supporting team members when required

Qualifications

• Graduate degree
• 0-1 years of work experience in learning administration, back office service operations, customer service operations
• Proficient in the use of Microsoft Office package applications

Preferred:

• Proficient in Microsoft Office suite, especially Excel, Power Point, and Word
• Ability to follow instructions and execute tasks without error
• Demonstrated ability to pay attention to detail
• Ability to work in a fast-paced, team environment
• Ability to meet deadlines
• Good verbal and written communication skills
• Ability to work virtually