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2024 Batch / 2025 Batch / BE/BTECH / Freshers / Hyderabad

Deloitte ODC Analyst-Hyderabad for B. Tech, BE & Engineering Graduates Full Time

Deloitte ODC Analyst-Hyderabad for B. Tech, BE & Engineering Graduates . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Job Description

CXO ODC team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CXO-EUS team to provide world class customer service. This team takes care of managing the ODC’s.
A professional having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. CXO ODC is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.

Role and Responsibilities

  • Focus on delivering world class customer service to our customers.
  •  Interface with customers and vendors as required.
  • Follow direction of immediate supervisors or managers to implement new process.
  • Maintain the Dashboard specific to ODC based on the day to day requirement.
  • Religiously work with CXO ODC team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
  • Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
  • Help CXO -ODC team in documenting the ODC specific process.
  • Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
  • Help CXO-ODC team in build audit readiness checklists.
  • Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.
  • Working with different stakeholders and processing the ODC related invoices.
  • Work with immediate supervisor understand and assist on ODC transactional issues
  • Help follow up with CXO EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers
  • Help follow up with all stakeholders for all ODC related transactional activities.

☸️ Direct access to the Referral page for members : Click here 

Qualification

  • · B. Tech, BE & Engineering Graduates
  • Basic Technical troubleshooting knowledge, Strong SharePoint Design & Microsoft Office (Outlook, Word, Excel, Power Point) and Basic Knowledge on Networking & Security will be an advantage.

Preferred:

  • ITIL – Certification
  • Microsoft MCITP – Certification
  • Basic knowledge of overall network/systems security

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