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eClerx 2 biggest hiring for freshers 2022-2025 batch any graduate apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About Company :
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we’ve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
Job Overview
To expand our data team, we are seeking to hire a data analyst. You will be in charge of creating reports, maintaining our master data set, and resolving data problems. A keen eye for detail, prior data analysis expertise, and a thorough understanding of the most widely used databases and data analysis tools are all necessary for success in this position.
Data on sales figures, market research, logistics, languages, and other behaviors are gathered and stored by a data analyst. In order to help individuals, companies, and organizations make better decisions, they process, design, and present the data using their technological knowledge to guarantee its quality and correctness.
Analyst/Data Analyst – Val Rsch
Key Responsibilities
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Analyze, validate, and prepare address data in the Delivery Logistics system.
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Generate, interpret, and present accurate reports to support business and operational decisions.
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Work across multiple systems and tools to gather, manage, and interpret data.
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Ensure high accuracy and attention to detail in all tasks.
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Collaborate effectively within the team to achieve process goals.
Required Skills & Qualifications
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Strong analytical and problem-solving skills.
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Critical thinking with attention to detail and accuracy.
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Basic knowledge of Excel (functions, data handling, reporting).
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Proficiency in working across multiple systems and tools.
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Excellent written and verbal communication skills.
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Willingness to work in US shifts from the office.
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Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
- Make outbound calls to customers to address reported technical issues.
- Listen actively to customers’ concerns and accurately diagnose the root cause of the problem.
- Provide clear and concise instructions to customers on troubleshooting steps.
- Guide customers through troubleshooting processes, ensuring they understand each step.
- Utilize various tools and resources to identify and resolve technical issues efficiently.
- Document all interactions and resolutions accurately in the customer database.
- Escalate unresolved issues to appropriate internal/external teams for further investigation.
- Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
- Adhere to company policies and procedures at all times.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Technical aptitude and ability to quickly learn and understand new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.
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