Emerson Customer Service Representative role Any graduate with 0 to 3 years experience can apply Full Time

Emerson Customer Service Representative role Any graduate with 0 to 3 years experience can apply .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Job Overview

Customer service agents take orders, handle returns, assist clients with complaints and inquiries, and provide information about goods and services. They are sometimes perceived as playing a part in sales by assisting clients in understanding the goods and responding to inquiries on their reservations.

To handle consumer inquiries and grievances, we are employing a customer service agent. Additionally, you will be required to handle orders, make changes, and escalate grievances through several channels. You must have computer skills and be able to maintain composure in the face of irate clients if you want to succeed in this position.

Roles & Responsibilities:    

• Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Prepare sale forecast and POR Sale report by period and monitor to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls professionally and consistently.
• Acts as a liaison to assure timely and efficient administration of orders.
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Analyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates. Expedite documentation submission and prepares certificates of Conformance/Origins.
• Maintain and update standard costing models for existing and new products.
• Support pricing decisions for RFQs, tenders, and bulk orders.
• Work with sales and marketing teams to align pricing with customer expectations and business goals.
• Support cost audits and ensure compliance with internal controls and industry standards.

Basic Qualifications:

• Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
• 0 to 3 Years experience in customer service role.

Preferred Qualifications:

• Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
• Ability to work under time pressure and multi-tasking.
• Strong analytical skills and ability to tackle problem.
• Excellent Customer sense
• Excellent verbal and written communication skills in English.