Job Description
The Media Operations Technician’s main responsibility is to manage the processing of film, TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery.
Primary Activities and KPI’s
- The role is measured by how well the MOT’s responsibilities are completed whilst working to a deadline. Also, by how well the person works independently and as a team member as well as with other departments.
- Deliverables are publishing assets on time to schedule, escalating issues, communicating to customers, team, and departments.
- The core activities of this role are split 80% operational (publishing tasks) 20% administration (meetings, reporting, client communication).
Role and Responsibilities
- Preparation of content, metadata, image and related asset files and publishing via Vubiquity’ s CMS in line with deadlines set and restrictions laid down by customer platforms.
- Monitoring content processing through Vubiquity’ s workflow tools and updating work orders in a timely manner.
- Registering, checking, and uploading promos, images and metadata in publishing CMS for all titles and update as needed.
- Liaising with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking, delivery and processing of media and metadata files.
- Monitoring of asset progress through various stages, ensuring all stages are completed on time
- Carry out QA checks on the affiliate’s platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders.
- To remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution.
- To communicate with affiliate’s operations department on delivery queries in a professional manner.
- To carry out ad hoc tasks when requested by the Publishing Team Lead or Client Services Account Manager.
All you need is…
- High degree of computer literacy, with an aptitude for learning new technology and software.
- The ability to react quickly and constructively to troubleshoot problems.
- Excellent written and verbal communication skills.
- Effective time management and multi-tasking skills.
- bility to work well under pressure
- Ability to make clear decisions and communicate and document decisions made clearly.
- Ability to work on own initiative and proactively prevent problems from occurring.
- Ability to work independently and as part of the team.
- Excellent communication and interpersonal skills.
- Meticulous attention to detail.
- Experience of working to deadlines, often with a tight turnaround period.
- Some understanding of digital media technologies (preferably VOD) including, encoding standards and tools, automated quality control tools.
- Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications.
- Excellent written and spoken language skills not only in both English and the language required by territory (if needed).
