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Finally Mphasis Tech. Support Associate off campus drive for freshers started . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers
About Company :
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
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Job Description :
To help our clients with all IT and technical-related problems, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing on-site or remote customer assistance will be your responsibilities. updating hardware and software systems, identifying networking problems, updating updates, and fixing IT problems are a few examples of this.
Technical support professionals, sometimes referred to as IT support engineers, offer clients with desktop and IT-related problems direct technical assistance. They are in charge of setting up new computer systems, fixing hardware problems, updating software, debugging network systems, and provide general IT assistance.
Technical Skills:
- Hands-on experience with Windows /Mac OS environments
- Excellent problem-solving and communication skills
- Hands-on experience with Windows /Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
- Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
- Basic knowledge on Virtualization technology.
- Graduate 1+ years of relevant experience.
Management Skills:
- Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
- Familiar to the Citrix, AWS environment
- Aware of ITSM Process (Incident management)
- Inbound calls taking
- Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manuals.
- Refer to internal database or external resources to provide accurate tech solutions.
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Behavioral Skills:
- Ability to diagnose and troubleshoot basic technical issues.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged.
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