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2023 Batch / 2024 Batch / 2025 Batch / BCA/MCA / BCS/BSC / BE/BTECH / Freshers

Finally Wipro biggest hiring for Process Associate started Apply now Full Time

Finally Wipro biggest hiring for Process Associate started Apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurugram and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Job Overview:

To keep an eye on and maintain our production processes, we are seeking to hire a seasoned process associate. As a process associate, you will be expected to maintain inventory and supplies, analyze current processes and offer recommendations for system upgrades, conduct routine equipment maintenance, guarantee product quality, and create process reports for the production manager.

Process associates keep an eye on and enhance manufacturing companies’ production processes. They maintain process equipment, identify material and machine flaws, evaluate the overall quality of production, create process reports, and evaluate the efficacy of current process systems.

Key Responsibilities:

Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Qualifications Required:

  • H.Sc / Graduate freshers with good communication.
  • US healthcare Exp will be an advantage.
  • Knowledge of basic computer operations.
  • Willingness to work in the late evening and night shifts.
  • Courteous with strong customer service orientation.
  • Good listening and speaking skills.
  • Typing speed 30/90%
  • SVAR test mandatory.
  • Work from office only.

Job Overview

  • Date Posted:
  • Expiration date: April 30, 2026
  • Location: Kolkata
  • Job Title: Finally Wipro biggest hiring for Process Associate started Apply now
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