Gainsight new hiring for freshers Associate Technical Support Analyst 

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.

Job Overview

We’re looking for a full-time Technical Support Analyst- L1 to join our Support team  reporting to the Manager, PX Support. This role is a hybrid role based out of our Hyderabad, India location.

In this role, you’ll play a key role in driving customer success by helping clients maximize the value of the Gainsight platform through timely and effective support. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success. The ideal candidate brings strong skills in troubleshooting, communication, and customer relationship management.

• Ability to debug the chrome developer tools
• Experience with debugging any web- based technology would be an added advantage.
• Strong of SQL knowledge and understanding the SQL queries
• Queue Prioritization: Ability to prioritize tickets to effectively manage the ticket queue.
• Technical Aptitude: Ability to learn existing and new technologies related to the Gainsight product on an ongoing basis.
• Effective Communication: Strong written/verbal communication skills and able to clearly explain technical terms in a way easily understood by customers.
• Cross-functional collaboration: Ability to effectively collaborate with other teams to drive outcomes for clients.
• Proactive Support: Ability to take ownership of proactive support activities for assigned enterprise accounts.
• Escalation Management: Ability to effectively manage escalations that result from support issues for assigned accounts.
• Building Trusting Relationships: Ability to create long-lasting, collaborative, trusting client relationships with key strategic clients in order to provide them the best support experience possible.
• Time Management: Ability to effectively manage time across ticket obligations, Enterprise Support-driven tasks and team obligations.

Technical Skills:

• HTML
• CSS
• JavaScript
• DOM
• SQL – Relational Database

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We’re Looking For: 

• 0-1  years of relevant experience in technical support
• Working across the shifts ( Morning, Afternoon, Night) is mandatory
• Passion to be a part of a hard-working and winning team
• Technical Aptitude—Excellent ability to learn new technologies
• Communication skills – Strong ability to articulate software-related or technical concepts
• Personable – Customer service-oriented demeanor
• Proactive / Solution-oriented mentality—You like to solve problems
• Bachelor’s Degree in Computer Science or related technical discipline (preferred)
• Experience with Salesforce Apps and Web applications ( Bonus Points )
• Ability to understand database architecture ( Bonus Points )