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About HCLTech
HCLTech is one of India’s leading global IT services and consulting companies. Founded in 1976, the company has grown into a trusted technology partner for some of the world’s biggest organizations. HCLTech operates in more than 60 countries and serves clients across industries such as banking, finance, healthcare, telecom, manufacturing, retail, and technology.
The company strongly focuses on innovation, digital transformation, cloud services, cybersecurity, and enterprise IT support. HCLTech is also well known for its employee-first culture, continuous learning programs, and long-term career opportunities.
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Working at HCLTech means being part of a global team, gaining exposure to international clients, and building a stable and rewarding IT career.
Job Role: Service Desk (Lateral Hiring)
The Service Desk role at HCLTech is a critical part of the IT support operations. As a Service Desk Engineer, you will be the first point of contact for users who face technical issues in their day-to-day work.
This role is suitable for candidates who already have experience in IT support or technical helpdesk roles and want to move forward in their careers with a reputed multinational company.
Detailed Job Description
In this role, your day-to-day responsibilities will include:
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Handling incoming calls, chats, emails, and support tickets from users
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Providing first-level technical support for IT-related issues
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Troubleshooting problems related to Windows OS, laptops, desktops, printers, and peripherals
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Supporting applications such as MS Outlook, MS Teams, Office 365, and internal tools
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Assisting users with password resets, account unlocks, and system access issues
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Resolving basic network-related issues like VPN, Wi-Fi, and connectivity problems
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Logging all incidents and service requests accurately in the ticketing tool
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Following defined IT processes, SLAs, and security policies
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Escalating unresolved or complex issues to L2/L3 support teams
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Updating users regularly and ensuring proper closure of tickets
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Delivering professional and customer-focused support at all times
Skills & Eligibility
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Prior experience in IT Service Desk / Technical Support / Helpdesk roles
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Good verbal and written communication skills in English
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Basic understanding of IT concepts, hardware, software, and networking
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Knowledge of Windows OS, MS Office, and email applications
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Familiarity with ticketing tools is an added advantage
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Ability to work in rotational shifts and flexible schedules
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Strong problem-solving skills and a customer-focused attitude
Career Growth & Learning
At HCLTech, employees are encouraged to grow both technically and professionally. As a Service Desk Engineer, you will get:
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Training on enterprise IT tools and processes
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Opportunities to move into L2/L3 support, infrastructure, cloud, or security roles
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Internal job postings and certification support
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Exposure to global clients and real-time IT environment
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