Hexaware biggest mega hiring for freshers multiple openings Apply now Full Time

Hexaware biggest mega hiring for freshers multiple openings Apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Job Description :

Customer contacts, questions, and complaints are handled by an Executive for Voice/Non-Voice positions over the phone (Voice) and text-based channels like social media, chat, and email (Non-Voice). In a BPO setting, they prioritize reaching performance goals and guaranteeing high customer satisfaction by offering timely, accurate, and competent service.

Job Responsibilities :

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains email handle time, while remaining friendly and informative (after call email to customers).
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.

Criteria:

1. Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
2. Adherence to company policies, rules and regulations.
3. To follow quality processes thoroughly using checklist standards.
4. Excellent English communication skills.

Soft skills:

1. Ability to effectively communicate his/her thoughts in a well-organized manner.
2. Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
3. Friendly and upbeat style.
4. Ability to handle difficult or irate customers’ effectively.
5.  Ability to set expectations and deliver information in a positive and articulate way.
6. Investigates and takes action to meet customer’s needs.
7. Solves routine problems effectively, gathering the information necessary from the customer.
8. Professional and positive in interactions with others and can establish rapport quickly.

Eligibility:

• Qualification –  Graduate and undergraduate from any stream
• Experience – Fresher or Experienced can apply

Apply opening 1 : Click here

Apply opening 1 : Click here