Hexaware Executive role pan India off campus hiring started Full Time NEW

To join our organization, we are looking for a Process Executive that is trustworthy and organized. Finding new business possibilities, creating weekly progress reports, keeping up with internal and external stakeholders, and promptly and courteously responding to all inquiries are among the duties of the process executive. You ought to be able to support the organization’s expansion and strengthen any weak points.

All of an organization’s business processes are overseen by process executives. They handle the company’s goals and growth plans. Process executives make sure that all questions are answered and that client relationships are upheld. They also guarantee timely delivery of high-quality merchandise.

Key Responsibilities

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains email handle time, while remaining friendly and informative (after call email to customers).
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.

Criteria:

1. Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
2. Adherence to company policies, rules and regulations.
3. To follow quality processes thoroughly using checklist standards.
4. Excellent English communication skills.

Soft skills:

1. Ability to effectively communicate his/her thoughts in a well-organized manner.
2. Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
3. Friendly and upbeat style.
4. Ability to handle difficult or irate customers’ effectively.
5.  Ability to set expectations and deliver information in a positive and articulate way.
6. Investigates and takes action to meet customer’s needs.
7. Solves routine problems effectively, gathering the information necessary from the customer.
8. Professional and positive in interactions with others and can establish rapport quickly.

Eligibility:

Qualification –   HSC and Above