IDFC bank new hiring for Customer Service Executive Full Time NEW

IDFC bank new hiring for Customer Service Executive. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers

About Company :

Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a ‘Near and Dear’ test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer ‘ZERO FEE Banking’ on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.

Job Description :

‘Create and deliver modules (new requirements or fixes) for various banking requirements and resolving critical business-challenges which may be from internal customers or for external customers. The role holder will be a key contributor to the technology organization and will be responsible for maintenance of the engineering platform. You will be responsible for execution of the product software development against delivery commitments and project plans.

Roles & Responsibilities:

To oversee a group of agents who will provide top-notch customer service and post-purchase assistance, we are seeking a competent Customer Support Executive. You will oversee the team’s customer service and develop policies and procedures. The Customer Support Executive will be in charge of choosing employees during the hiring process and making sure that every customer receives the same level of support.

Customer support executives, also referred to as customer service executives, oversee a group of customer service agents and uphold customer satisfaction. They make sure the group has received the necessary training to encourage top-notch customer service.

Roles & Responsibilities:

To manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours.

Secondary Responsibilities:

• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.

Key Success Metrics:

• Excellent written and spoken communication.
• Good understanding of FAS Tag products and processes,
• Excellent on typing and MS Office skills.

Education Qualification: 

• Graduation: Bachelor of Science (B.Sc.) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
• Experience: 00 to 02 Years of Experience