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0-1 years / 2026 Batch / Bangalore / BE/BTECH / Freshers

Infosys Biggest Recruitment Drive for Freshers as a Technical Process Executive | 0-1 yr exp candidates must apply Full Time NEW

Infosys Biggest Recruitment Drive for Freshers as a Technical Process Executive | 0-1 yr exp candidates must apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company

Infosys is one of India’s biggest and most trusted IT services companies. It was founded in 1981 and is headquartered in Bengaluru, India. Infosys works with clients from many countries and provides services like software development, IT support, cloud services, data analytics, and artificial intelligence solutions.

Job Overview

A Technical Process Executive (TPE) at Infosys mainly works in technical support and process operations. This role is suitable for freshers who have basic technical knowledge and good communication skills.

Responsibilities :

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Walk customers/ Provide navigational support on self-service portal.
  • Utilizes various databases to select the best processing method and explains the solution to the client to resolve the inquiry
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimize customer complaints and escalations by providing exceptional service and call control

Qualification and Skills :

  • Basic knowledge of computers and operating systems (Windows/Linux)
  • Basic understanding of networking (LAN, WAN, internet concepts)
  • Knowledge of hardware and software troubleshooting
  • Basic idea of databases and servers (optional but helpful)
  • Understanding of IT support tools or ticketing systems (a plus)

Job Overview

  • Date Posted:
  • Expiration date: March 22, 2026
  • Location: Bangalore
  • Job Title: Infosys Biggest Recruitment Drive for Freshers as a Technical Process Executive | 0-1 yr exp candidates must apply
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