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Infosys Mega hiring for Multiple roles 2020-2025 batch can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Pune, Bangalore, Gurugram India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About company :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
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1. Process Executive (Pune)
Education: BE/BTech
Responsibilities
- • Proficiency in MS office application. • Willingness to work in business aligned shifts, Night Shift also (24*7). • Open to accept changes in work methods or systems to improve performance beyond agreed standards. • Mortgage knowledge is the added advantage. • 15 years of Graduation should be completed. • Knowledge on Banking / Mortgage / Insurance domain is Plus. • Graduation passout year 2022 to 2025 only. • Post Graduation passed out or Pursuing candidate will not be eligible for this role.
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Technical Operations Manager
Coordinates with the transition team, plans and monitors the resource deployment, reviews the daily dashboards, staffing plan, work allocation, governance adherence. Interaction with client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview and within guidelines, policies and norms of Infosys.
Responsibilities
• Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for specific processes in order to ensure operational compliance. • Prepares and Reviews training staffing plan and work allocation in order to achieve production targets. • Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain. • Reviews process specific quality plan including quality control, assurance and improvement in order to create a comprehensive quality program.
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Technical Team Lead
Prepares the service quality plan, manages team, ensures process compliance, resolution of escalations, knowledge management compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview and within guidelines, policies and norms of Infosys
Minimum Technical Knowledge Required
• Platform: Windows, Linux • Tools: Ticketing tools – common ones including Service Now, BMC Remedy, etc, Remote Access Tools • Help Desk personnel minimum qualifications: • Understanding of common computer hardware • Understanding of common technical terminology • Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access) • Basic Operating System knowledge (Apple and Windows 7,8 and 10) • Knowledge of various mobile devices (Apple, Android, Windows) • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools • Ability to validate, whet and also contribute to the knowledge base with appropriate knowledge artifacts • Identify opportunities for automation, operational excellence and best practice sharing
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Senior Technical Process Executive
Responsibilities
Effectively resolve L1 helpdesk queries as per deliverables outlined • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format • Execute transactions as per prescribed guidelines and timelines • Ensure that performance parameters are met to meet SLA targets • Always ensure customer/user confidentiality and data protection
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Process Executive
Responsibilities
• Deliver on day-to-day process targets in meeting Customer SLAs. • Should be able to work as per the provided client shift timings. • Follow the governance mechanism established with the client. • Execute transactions as per prescribed guidelines and timelines.
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Process Executive
Additional Responsibilities:
Excellent verbal and written communication skills Must be a good team player Good problem – solving skills
Technical and Professional Requirements:
• Good communication skills, willingness to work in Night shift. • We need immediate joiners only.
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