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NEC freshers off campus drive Associate Support Engineer/ Support Engineer 0-6 months of experience required . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company
NEC Software Solutions (India) is an AI-led digital transformation services organisation. We help our customers scale up their product engineering and digital transformation journeys. We specialise in product engineering, AI, cloud, SAP, Salesforce, and data, working closely with customer teams to deliver secure, scalable, and production-ready solutions. Our experience spans industries including publishing, media, fintech, healthcare, retail, and technology, supporting organisations from early-stage startups to large global enterprises.
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Job Overview
The purpose of this role is to provide Service Desk 1st level Technical Support for Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.
Senior support level position requiring a broad knowledge of operational procedures and tools typically obtained through extensive work experience though may require vocational or technical training. Typically works under limited supervision for routine situations whilst providing assistance and training to lower level employees. Generally works on tasks/problems that are not routine and requires analysis to understand. Provides assistance and training to lower level employees.
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Responsibilities:
- Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
- Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
- Diagnose, prioritise, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
Prerequisites:
- Any Graduate with 0-6 months of experience.
- Meet or exceed all internal KPIs.
- Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer.
- Ability to effectively communicate and build relationships with customers.
- Provide a high level of technical and operational support to customers, both external and internal.
- Excellent and Effective verbal and written communication skills in English Language.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills.
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