Operations Analyst – Automation Full Time

About Company :

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue.

Job Description :

Operations Analysts perform all operational processes and procedures, ensuring that all IT services and infrastructure meet operational targets. In addition to running and monitoring all infrastructure and application components, they also manage and enhance incident, problem, change, and release management processes.

key responsibilities:

• Identify resolutions for recurring incidents and problems that minimize downtime to impacted IT services
• Ensure incidents are resolved in a timely manner and the resolution adheres to the predefined SLAs
• Ensure all incidents and problems are recorded in a central repository or knowledge base
• Drive proactive and reactive problem management with the problem management team
• Perform periodic reviews and define problem control and incident management procedures
• Coordinate and monitor incident and problem resolution for vendor-managed products
• Conduct Post-Implementation Reviews (PIR) to drive continuous improvement

You will

• Create and work on a technical design to maintain and enhance automated solutions of JCI business processes
• Focus on code development and technical excellence of automated solutions together with their replicability factor
• Use ServiceNow tool for IT Service/Change Management tracking as well as MS Azure DevOps for day-to-day workload management
• Improve skills in automation products by completing certifications and self-studying next generation topics of AI, OCR and machine learning

What are we looking for?

Required

• Mastery of Automation tools, such as UiPath or Power Automate
• Understanding of basic object-oriented concepts

• Basic knowledge of code troubleshooting
• Problem-solving skills: ability to break the problem down logically into smaller manageable parts and solve it
• Self-motivated, team player, action and results oriented
• Good verbal and written communication skills
• English language to a business proficiency level

Preferred

• Proficiency in any programming language, such as C, C++, Java, Python or .NET

• Demonstrable knowledge of Windows server O/S
• General understanding of networking concepts
• Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
• General knowledge of SQL server