0-1 years / 2024 Batch / 2025 Batch / 2026 Batch / BCA/MCA / BCS/BSC / BE/BTECH / Freshers / Pune / Technical Support Engineer

Osmos Tech Support (Campus ’26) Full Time NEW

Osmos

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Osmos Tech Support (Campus ’26). This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Job Description :

We’re building our Technical Support team with curious, driven freshers who enjoy problem-solving and learning by doing. As a Tech Support Engineer, you’ll be the first point of contact for technical issues—debugging problems, supporting customers, and working closely with engineering and product teams to keep the platform running smoothly.

This role is ideal for candidates at the start of their careers who want hands-on exposure to SaaS systems, real production issues, and modern tech stacks.

What You’ll Do:

Provide L1 technical support via tickets, email, and chat.
Perform basic debugging using logs, dashboards, and internal tools.
Assist in writing or modifying Python scripts for validations or checks (with guidance).
Monitor platform health and report anomalies proactively.
Document issues, learnings, and resolutions in the knowledge base.
Escalate issues to L2/L3 teams with clear observations and steps to reproduce.
Collaborate with engineering, QA, and customer success teams to understand and resolve issues.

You’ll Thrive If You Have:

0–1 years of experience (freshers welcome).
A strong problem-solving mindset and eagerness to debug and learn.
Basic knowledge of Python (college projects, coursework, or self-learning is fine).
Familiarity with Linux commands, APIs, and basic networking concepts
Ability to explain technical issues clearly and calmly.
Good written and verbal communication skills.
Willingness to work in a fast-paced environment and flexible shifts if required.
A proactive attitude—asks questions, takes ownership, and improves fast.